After signing the franchise agreement and paying the franchise fee and development fee (if applicable), you will immediately begin receiving assistance from the International Support Team, which consists of experienced representatives from each of the departments listed below. In addition, you will be assigned an International Project Manager who will oversee our departmental support and coordinate communications and activities between our organizations.
After your location opens, an International Operations Representative will periodically visit your restaurant for on-site consultation and quality assurance evaluations. Your International Operations Representative is also available at any time for consultation on any business matter you wish to discuss.
Development Department Support
Assistance in obtaining site approval
Standard prototype plans and specifications, including interior layout and décor, equipment specification, sign design specification
Ongoing Development support
Culinary Department Support
Food and Beverage recipes and product specifications
Menu development
Culinary operating systems implementation
Chef assigned to support your opening process
Ongoing Culinary support
Marketing Department Support
Marketing programs and supporting collateral materials
Ongoing Marketing support
Training Department Support
Training programs for all management positions
Training programs for all hourly positions
Training program implementation at your location
Ongoing Training support
Retail Department Support
Product and ordering information for retail merchandise
Support in determining your retail selection
Visual merchandising assistance, including sales floor design and fixture layout
Ongoing Retail support
Curatorial Departmental Support
(applicale to Rainforest Cafe® and T-REX™ only)
Support Assistance in design, implementation and maintenance of aquatic systems
Ongoing Curatorial support